Questions, answered.
Everything club owners ask before they start. If yours isn't here, write to us.
Pricing
How much does onebase cost?
Free for up to 15 active members, forever. Above that, a monthly plan by member count: Klub Kecil Rp 75.000 (up to 50), Klub Berkembang Rp 249.000 (up to 150), Klub Besar Rp 599.000 (up to 400). Over 400 members, write to us for a custom plan. Every paid plan includes unlimited WhatsApp reminders and automatic QRIS / VA invoices.
What counts as an active member?
A member with status active or trial and a current enrolment, counted on your billing date. Archived, inactive and graduated records don't count. The count is across all clubs you own, not per club.
Is there a trial?
Yes. New clubs get 14 days of the paid plan so you see the whole product before landing on Free.
Can I cancel or downgrade?
Any time. Downgrades take effect at your next renewal; there is no mid-cycle refund. Your data stays yours.
Members and quota
What happens if I go over my plan's limit?
Nothing is blocked and nothing is charged automatically. You get a notice and 14 days. After that, only the newest members beyond the limit become read-only until you upgrade or archive members. Their health data, emergency contacts, attendance and invoices keep working.
Can I import my existing spreadsheet?
Yes. Upload the Excel or CSV you already have (names, dates of birth, parents' numbers) and onebase maps the columns. Age groups are worked out from dates of birth automatically.
I run more than one club. Does that work?
Yes. One owner account can run many clubs and switch between them without logging out. Members are counted across all of them for billing.
Payments
How do parents pay?
In the parent app. At launch: bank transfer with a photo of the proof, which the club confirms. Next: VA, QRIS and e-wallet with instant confirmation. Payments flow through onebase's licensed payment partner and the club withdraws to its verified bank account.
Can my admins see the club's revenue?
No. Admins record payments, chase arrears and issue invoices, but club-level revenue, balance, payouts and your onebase subscription are visible to the owner only. This is enforced on the server, not a setting.
Does onebase send WhatsApp messages for me?
No, and it never will. onebase prepares the message and opens WhatsApp on your phone with it ready; you press send. Automated reminders go by in-app notification and email.
Children's data and safety
How is children's health data handled?
Health answers and emergency contacts are collected once, at registration, and shown only to roles you allow. They never appear in a link, a notification, a public page or a default export. Coaches can read medical alerts on the session roster, even offline.
How do consents work?
Each consent is its own tick box and can be withdrawn separately. A parent can join the club and still refuse photo publication. That never blocks registration.
What does the blue check on a club page mean?
That the club has an active onebase subscription. It is not a claim that onebase has verified the club.
Do you track visitors on my club page?
No third-party tracking pixels, ever. onebase keeps its own aggregate counts so you can see which channel brings members.